How Do I Close My Fair Go Casino Account?
Two minutes on live chat, as long as the balance is dealt with first.
Withdraw what you can, then ask live chat to close the account and keep the transcript. Do not simply walk away from it: after twelve months without activity an account is deemed inactive and its balance is void. If what you want is a door that stays shut, that is self-exclusion.
Closing it, in order
- Check for a bonus still runningA withdrawal asked for while wagering is live usually takes the bonus and anything won with it. Finish it or forfeit it knowingly.
- Withdraw the balanceAU$100 is the minimum and AU$2,500 the most in one transfer. Crypto and e-wallets cost nothing; a JET bank transfer costs AU$50. We approve within two business days.
- Ask about anything under AU$100The cashier will not pay out less than the minimum, so ask live chat how a small remainder is handled before the account closes.
- Ask live chat to close the accountSay plainly that you want it closed rather than paused, and save the transcript.
- Tidy up on your sideRemove the saved password from your browser and the shortcut from your home screen.
Closing, or self-exclusion?
| Option | What it is | What happens to the balance |
|---|---|---|
| Closing the account | A request to support, made on live chat | Withdraw it first, and ask how a remainder under AU$100 is handled |
| Self-exclusion | A signed form that freezes the account for a week, a month, a year or permanently | Deal with it before you send the form |
| Walking away | Nothing is closed. After twelve months the account is deemed inactive | Void |
Close the account when you have finished with it. Self-exclude when you do not trust yourself to stay away, because that is the one that cannot be talked open again.
What happens to an account nobody uses?
Under our terms an account that stays inactive for twelve months is deemed inactive, and the balance in it is void. It is not sent back to you. If you have finished playing, withdraw first and close the account on purpose rather than leaving a balance to sit.
We may also ask for further documents at any point, so a withdrawal from an account you have not touched for a while can mean sending them again.
Closing is the wrong tool, because nothing about it holds the door shut. Use self-exclusion, add the block in your banking app, and call Gambling Help Online on 1800 858 858. It is free, confidential and open at any hour.
Also asked
Can I reopen a closed account?
Ask support at the time. Our terms promise nothing either way, so do not close an account you expect to want back.
Can I open a fresh account instead?
No. We accept one account per person, household and IP address, and extra accounts are deactivated.
What if I simply stop logging in?
After twelve months without activity the account is deemed inactive and its balance is void. Withdraw before you stop.
What happens to my details after closing?
They stay covered by the privacy policy attached to the account. Australian privacy law lets you ask what we hold and have it corrected.