How Do I Contact Fair Go Support?
Three channels, all open. One of them is the only way to claim two permanent offers that most players never receive.
Live chat from the button in the corner of any page, open 24 hours. Email support@fairgo.com for anything with attachments. Or book a callback at a time that suits you.
If you deposited AU$10 or more without a bonus code and lost it, open live chat and ask for cashback. That is 25% back on a weekday and 30% at the weekend, with no wagering on the refund. It is never credited automatically and there is no code, which is why most eligible players never get it.
Which channel for which problem
| Situation | Channel | Why |
|---|---|---|
| Claiming cashback | Live chat | The only way it can be claimed |
| A bonus that did not credit | Live chat, immediately | Sometimes fixable, but only before you place a bet |
| Verification documents | Attachments and a written record | |
| A withdrawal past three business days | Live chat | They can see the request status |
| A failed deposit | Live chat | Have the time, amount and method ready |
| A formal complaint | Timestamped and in writing | |
| Self-exclusion | Either | Both are actioned promptly |
Getting a useful answer faster
- Say what you want, not just what happened"My AU$50 deposit at 8:15pm has not credited, can you check" beats "my deposit is broken".
- Include the specifics up frontTime, amount, payment method, and any reference or last four digits.
- Have a screenshot readyOf the error, the cashier, or the transaction confirmation.
- One question at a timeA message with four questions in it usually gets one answered.
- Note the agent name and timeIf it needs escalating, that is what a second agent will ask for.
What support can and cannot do
- Can: check a withdrawal status, apply cashback, resend confirmation emails, find which email an account uses, explain bonus terms, close an account.
- Sometimes can: attach a bonus code you forgot, but only if nothing has been wagered on that deposit.
- Cannot: lift a self-exclusion early, reverse a completed bet, waive wagering, or pay out to an account in another name.
- Will not: speed up a payout still inside the normal two business day window, because there is nothing to speed up.
Also asked
Is support really 24/7?
Live chat is staffed around the clock. Email and callbacks run on a slower schedule.
What is the support email?
support@fairgo.com, which suits anything with attachments or that you want on record.
How do I claim cashback?
Ask on live chat. Neither the 25% weekday version nor the 30% weekend one has a code, and neither lands on its own.
Can I get a phone call?
Yes. The support page lets you book a callback at a time you choose.
When should I chase a withdrawal?
Once a verified, bonus-free account passes the three business day mark, open a chat about it.